About Us / FAQ

Thanks so much for choosing Ribbon Queen Canada for you're crafting needs!!

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 Ribbon Orders under 7 yards are shipped continuous, we strive to ship orders greater than 7 yards in one continuous piece but there may be several cuts in our 100 yard roll from the printing process.

Procesing time is approx 1 business day, but this can vary seasonally depending on the number of orders we have to process.

Remember if you are located in the USA or Internationally there is a 3-5 day processing to allow us to prepare your order, have it picked up by a courier and dropped off at our Broker  - to import your order into the USA (at the Niagara Falls Post Office in New York State. With this process we bypassing the wait at Customs and keep shipping costs low via USPS - keep this in mind as the tracking number you receive is purchase not going to show any activity for a few days while its in transit within Canada, but is sent first class and once it arrives in the USA will show you activity.

Canadian orders that qualify for Lettermail are shipped via Canada Post and are not tracked. When Flat rate shipping is selcted then we may use Canada Post, Dicom or Canpar Couriers; shipping from Ontario.

We are located in Woodstock, Ontario Canada, we do not have a store front, but do offer the ability to pick up at check out to avoid shipping charges. Once the order is processed you will be contacted with directions to pick up upon completion of the order with our available pick up times as they vary daily.